w565 Privacy Policy

1. Who We Are

w565 is the operator of the online casino and sports betting platform accessible at w565.club. References in this Privacy Policy to "w565", "we", "us", or "our" refer to this operator. References to "you" or "your" refer to any individual who accesses, registers on, or uses the w565 platform.

w565 is the data controller in respect of personal data collected through the platform. If you have any questions or concerns regarding this policy or our data practices, please contact us at [email protected].

2. Data We Collect

w565 collects personal data through two channels: information you provide to us directly, and information collected automatically through your use of the platform.

2.1 Information You Provide Directly

• Account registration data: Full legal name, date of birth, email address, country of residence, and any other fields required at the time of registration.
• KYC verification documents: CNIC (Computerised National Identity Card) — front and back — and, where required, proof of payment method ownership (e.g., a JazzCash or Easypaisa account screenshot).
• Payment information: Payment method identifiers (e.g., JazzCash mobile number, bank account details) sufficient to process deposits and withdrawals. w565 does not store full card numbers; payment processing is handled by certified third-party processors.
• Communications: Any messages, support requests, or correspondence you send to w565 via email or support channels.
• Responsible gaming preferences: Deposit limits, self-exclusion requests, and cool-off periods you configure within your w565 account settings.

2.2 Information Collected Automatically

• Device and browser data: IP address, browser type and version, operating system, device type, and screen resolution.
• Usage data: Pages visited on the platform, time spent on each page, game sessions initiated, bets placed, wagering history, and navigation patterns.
• Session data: Login timestamps, session duration, and logout events.
• Cookie data: See Section 6 (Cookies & Tracking) for a full explanation.

3. How We Use Your Data

w565 uses the personal data we collect for the following purposes:

• Account creation and management: To register your account, verify your identity, and enable you to log in and use the w565 platform.
• KYC and age verification: To confirm that you are 18 years of age or older and that your account details are accurate, as required by responsible gaming obligations.
• Payment processing: To process PKR deposits via JazzCash, Easypaisa, HBL, UBL, and other supported payment providers, and to process withdrawals to your verified payment method.
• Platform operation: To provide access to cricket betting markets, live casino games, slots, and card games, and to record wager outcomes and balance transactions accurately.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, account takeover, and other prohibited conduct.
• Responsible gaming: To monitor gaming activity for indicators of problem gambling, enforce deposit limits and self-exclusion preferences, and contact players where welfare concerns are identified.
• Legal compliance: To fulfil obligations under applicable anti-money-laundering, data protection, and responsible gaming frameworks.
• Platform improvement: To analyse aggregated usage data for the purpose of improving platform performance, game selection, and user experience. This analysis uses anonymised or pseudonymised data where possible.
• Marketing communications: To send you promotional emails about bonuses, new games, or platform features, where you have given consent or where such communications are permitted by applicable law. You may opt out of marketing communications at any time by contacting us at [email protected].

4. Legal Basis for Processing

w565 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide the services you requested when creating a w565 account — including account management, payment processing, and platform access.
• Legal obligation: Processing required to comply with applicable laws, including KYC/AML verification, responsible gaming record-keeping, and regulatory reporting obligations.
• Legitimate interests: Processing carried out for w565's legitimate business interests, including fraud detection, platform security, and service improvement, where those interests are not overridden by your fundamental rights.
• Consent: Where we rely on consent — for example, for certain marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

w565 does not sell your personal data to third parties. We may share your data in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa/Mastercard networks, Skrill, Neteller, and other processors receive only the data necessary to execute your transaction. Each processor operates under its own privacy framework.
• KYC and identity verification providers: Third-party identity verification services that assist w565 in confirming CNIC authenticity and age.
• Game software providers: Licensed game studios whose software runs on the w565 platform may receive session and wager data necessary for game operation. They do not receive your full personal profile.
• Analytics providers: Aggregated and/or anonymised usage data may be shared with analytics platforms for the purpose of improving platform performance. No personally identifiable information is shared in this context.
• Law enforcement and regulatory authorities: Where required by applicable law, court order, or regulatory direction, w565 will disclose personal data to the relevant authority.
• Business transfers: In the event of a merger, acquisition, or sale of the w565 business, player data may be transferred to the acquiring entity, subject to the same or equivalent privacy protections.

6. Cookies & Tracking Technologies

w565 uses cookies and similar tracking technologies to operate the platform and improve your experience. The categories of cookies used are:

• Essential cookies: Required for core platform functionality, including login session management, account authentication, and security. These cannot be disabled without impairing platform access.
• Performance cookies: Collect anonymous data about how players navigate the platform — which pages are visited most, how long sessions last — to help us identify and fix issues.
• Functional cookies: Remember your preferences, such as language settings or responsible gaming configurations, so they persist between sessions.
• Marketing cookies: Where consent has been given, these cookies track interactions for the purpose of delivering relevant promotional content. You may withdraw consent at any time.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the w565 platform.

7. Data Retention

w565 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our legitimate business interests. Specifically:

• Account and KYC data is retained for a minimum of five (5) years from account closure, in compliance with applicable anti-money-laundering record-keeping obligations.
• Transaction records (deposits, withdrawals, wager history) are retained for a minimum of five (5) years.
• Customer support communications are retained for up to three (3) years.
• Marketing consent records are retained for the duration of your consent and for a reasonable period thereafter for audit purposes.

Where data is no longer required for any legitimate purpose, w565 will delete or anonymise it securely.

8. Data Security

w565 implements technical and organisational measures proportionate to the risk associated with processing your personal data. These measures include:

• HTTPS encryption for all data transmitted between your device and the w565 platform.
• Password storage using industry-standard hashing algorithms. Passwords are never stored in plain text.
• Access controls that restrict employee access to personal data to those with a legitimate operational need.
• Regular security assessments and monitoring for unauthorised access attempts.
• Two-factor authentication options available to players for additional account security.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in high risk to your rights and freedoms, w565 will notify affected players in accordance with applicable legal obligations.

9. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by w565:

• Right of access: You may request a copy of the personal data w565 holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where w565 has no overriding legal obligation to retain it.
• Right to restrict processing: In certain circumstances, you may request that w565 limit the processing of your personal data.
• Right to data portability: Where processing is based on consent or contract, you may request your data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing carried out on the basis of w565's legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact w565 at [email protected]. We will respond within a reasonable timeframe and no later than required by applicable law. We may need to verify your identity before processing your request.

10. Children's Privacy

The w565 platform is strictly for adults aged 18 years and over. w565 does not knowingly collect, solicit, or process personal data from individuals under the age of 18. If you believe a minor has registered on the platform or provided personal data to w565, please contact us immediately at [email protected] and we will take prompt action to delete that data and close any associated account.

Parents and guardians in Karachi, Lahore, Islamabad, and across Pakistan are encouraged to use parental control tools to prevent minors from accessing online gambling platforms.

11. International Data Transfers

w565 operates internationally. Your personal data may be transferred to, stored in, or processed in countries outside of Pakistan where our servers, service providers, or operational facilities are located. Where such transfers occur, w565 takes appropriate steps to ensure that your data is afforded a level of protection consistent with this Privacy Policy and applicable data protection standards, including through the use of contractual safeguards with third-party processors.

12. Changes to This Privacy Policy

w565 reserves the right to update this Privacy Policy at any time. Where changes are material, we will provide notice via the email address registered to your account or via a prominent notice on the w565 platform prior to the changes taking effect. The "Last updated" date at the top of this page reflects the most recent revision. Your continued use of the platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how w565 protects your information.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to your personal data, please contact the w565 data team:

• Email: [email protected]
• Response time: We aim to respond to all privacy-related enquiries within 5 business days.

For responsible gaming concerns, please visit our Responsible Gaming page.

For the full terms governing your use of the w565 platform, please read our Terms & Conditions.